Columbus Hospitality Management is a full-service hotel and hospitality management company offering highly flexible solutions that cater to your individual needs. Our company culture fosters an entrepreneurial spirit that's present at every level of our organization. And because we know trust is the foundation of any good relationship, we pride ourselves on maintaining open, transparent communication with our clients. Our client-centric approach, together with our proven track record of financial performance, has resulted in long-term, win-win partnerships.We treat each investment property as if it were our own. Our commitment to fiscal responsibility, along with superior customer service and solid business practices, leads to one important thing: consistent results.
Our hotel management services include:
Columbus Hospitality Management works closely with the sales team to develop a specific, measurable and achievable strategy. Because we believe results are derived from accountability, we work with each individual to ensure that we're a market leader in every segment. We also invest in our sales managers through ongoing training, mentoring and professional development that yields some of best in the industry.
We develop sound yield-management programs and work with property owners to ensure that the strategies and tactical plans reflect current market conditions. Our focus is on revenue maximization, and our goal is on achieving consistent market growth in Revenue per Available Room (RevPAR).
We understand above all else that if we don't take care of the customer, someone else will. And we won't let that happen. We pride ourselves on our customer service programs and do everything possible to ensure that every guest leaves with a memorable experience and a high level of satisfaction.
We begin with an in-depth analysis and develop a marketing plan that best positions the asset to achieve a long-term, strategic, competitive advantage. We manage every aspect of the implementation, including maximizing various advertising channels including interactive, print and outdoor. And we leverage the brand contribution to ensure that the asset is highly visible to potential guests.
We employ highly experienced accounting professionals and sophisticated technologies that maximize available information and allow us to manage businesses more effectively. Our procedures and controls are audited regularly to ensure that we achieve the highest degree of fiduciary responsibility.
Our reputation attracts seasoned professionals to our team, and our competitive wages, benefits, and professional development and training programs keep them with us. In fact, Columbus Hospitality Management enjoys a turnover rate that's a fraction of the industry average. In addition, one of the greatest values we offer our clients is assuming the risk that comes with being the employer, so we manage the payroll process, as well as unemployment and workers' compensation.
We pride ourselves on learning from each business that we manage and share the knowledge throughout our portfolio. As a result, we have created an extensive library of best practices, performance metrics, tools, controls and systems that help achieve optimum efficiency and maintain the asset. From labor cost control to preventive maintenance programs to safety protocol to F&B menu engineering, our experience can protect the asset, reduce cost, improve efficiency and increase the bottom line.
We know that technology changes fast yet is a critical component of guest satisfaction. At Columbus Hospitality Management, we stay ahead of the technological curve, identifying trends to accommodate changing guest requirements ' without negatively impacting budget. And because we also recognize that our businesses are dependent on technology for daily operations, we've developed an information system designed to minimize cost and maximize efficiency.
We offer a comprehensive, forward-looking monthly reporting packet that can be customized to your unique needs and requirements. The packet can include an executive summary, detailed financials, action plans, cash flow forecast and a results measurement component.
We believe full service means just that. Full service. We represent our clients in all aspects of business management including community relations, brand relationship management, and hearings (such as tax appeals). We're also highly involved with local boards, governmental and tourism agencies.
"Columbus Hospitality has assisted in the modernization of our hotel facilities and processes with as little interruption to our business flow as possible. They have a strong management team with the personal attention to know which solutions will work best for us and the expertise to deliver the results."
Darshan Vyas, Vistacon Management Company